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Fort Smith/Fayetteville News | 5newsonline KFSM 5NEWS | Get the local news and weather where you live from 5NEWS. Covering Fort Smith, Fayetteville, Bentonville, and all of Northwest Arkansas and the River Valley.

Multiple River Valley towns impacted by precautionary boil order

UPDATE (Oct. 3): The boil order has been lifted for James Fork Regional customers according to General Manager Donnie Sandifer.

SEBASTIAN COUNTY, Ark. — UPDATE (Oct. 3): The boil order has been lifted for James Fork Regional customers excluding Greenwood, Hackett, Mansfield, Bonanza, and Hartford.

A precautionary boil order is underway in multiple River Valley towns until further notice according to the Arkansas Department of Health (check link for updates).

The order is due to inadequate disinfectant levels in the James Fork Waterworks distribution systems. Many of the towns impacted receive their water supply from James Fork Waterworks.  

Customers with the following companies are under the boil order: 

  • Waldron Waterworks (with an exception of Tyson)
  • Greenwood Waterworks
  • Hartford Waterworks
  • Mansfield Waterworks 
  • Hackett Waterworks
  • Bonanza Waterworks 
  • James Fork Waterworks Regional Water District 

Mansfield Mayor Buddy Black told 5NEWS he is meeting with state health department officials later today (Sept. 25) to discuss plans moving forward.

Under the order, customers impacted are advised that their water may be unsafe for consumption, and water used for drinking or food preparation must be boiled briskly for one minute before use. All ice cubes should be discarded, and only boiled water used for making ice. An adequate disinfectant level must be established in the distribution system before it is safe to consume again.

According to Drinking Water Department Director Jeff Stone at the Arkansas Department of Health, water samples show there was not an adequate amount of chlorine to disinfect the entire supply produced by James Fork. Stone said the issue should be resolved by early next week.

"That water has to flow out to its system which may take a couple of days or so," Stone said. "They will also want bacteriological samples submitted from the system showing the water to be clear of any bacterial growth." 

Click here for more information on boil orders.

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