For Closed Captioning concerns, please contact our captioning hotline:

Phone: 479-783-3131
Fax: 479-783-3295
Email: closed.caption@kfsm.com

We will make every effort to respond or otherwise resolve your inquiry within 24 hours or one business day.

Written Closed Captioning complaints should be directed to the following:

Phil Switzer, Chief Engineer, or Steve Caperton, Asst. Chief Engineer

KFSM-TV
318 North 13th Street
Fort Smith, AR 72901
Phone: 479-783-3131
Fax: 479-783-3295
Email: closed.caption@kfsm.com

KXNW-TV
4201 N. Shiloh Drive
Suite 169
Fayetteville, AR 72703
Phone: 479-363-6499

Sign up for News and Weather Alerts

Fax: 479-521-6579
Email: closed.caption@kfsm.com

Before sending a formal written complaint, we recommend you first contact our captioning hotline. We may be able to resolve your problem immediately without the need for a formal complaint. In any event, we will respond to your complaint within 30-days.